Skip Navigation

  • Residents
  • Businesses
  • Visitors
This table is used for column layout.
On Our Site

Town Hall Hours
Monday - Friday
8:00 am - 4:30 pm
Tornado Information
Information Updated as of Thursday, September 1st, 2011 at 8:00am

Police and Fire Departments: (If this is an emergency call 911)

If you need to contact the Police Department or the Fire Department use these links.

If you have been affected by the June 1st Tornado:

The deadline for filing with FEMA was Monday, August 22nd, for anyone impacted by the June 1st Tornado.

If you have been affected by the tornado of June 1st whether you have sustained damage to your home, residence, business or if you just sustained tree damage at your property and you are a property owner, business or renter you should call the Federal Emergency Management Agency (FEMA) at 1-800-621-3362 or visit their website at

To see if you are eligible for financial assistance with repairing your home, rental property or business as well as relocation expenses if you were displaced from your home or apartment, please visit one of the local FEMA Disaster Recovery Centers:

1) Springfield Massachusetts Technology Park at 1 Federal Street, Building 104, in Springfield, MA
2) Granite Valley Middle School at 21 Thompson Street, in Munson, MA

Massachusetts Division of Insurance Hotline Announcement:

Click here to view a State News Release regarding the Consumer Insurance Hotline or call 1-888-563-4467.

FEMA News Releases:

Click here for a FEMA News Release regarding Contractor Information.

GIS & Mapping Information:

GIS & Ownership Information Online Property Viewer or the Street Level Viewer.


Geo-Tagged Photos: (This requires a free download from Google Earth)

Google Earth Geo-Tagged Photos #1 and Google Earth Geo-Tagged Photos #2. After downloading Google Earth, save these files to your computer and unzip the contents. Then click on the .kmz files to view the contents.

Code Enforcement and Health Issues:

If you are unsure if your business can legally reopen after damage to the property or business, first contact the Building Department and the Health Department.

Storm Cleanup Information:

Click this link to contact our Department of Public Works.

Shelter Information:

Our shelter was closed as of Friday, July 1st.


Want to help? Those individuals that wish to assist us in staffing a shelter can register at the Medical Reserve Corps website.

Other non-shelter related volunteers can email Mark Noonan or call Richard Peck at 1-718-938-6980.

Emergency Business Assistance:

June 6, 2011: Mayor Edward J. Gibson is urging West Springfield business affected by the June 1st tornadoes to contact the Community Development Office or call 1-413-263-3045.

It is important that during this period, while we work with our federal and state partners, that we understand the immediate needs of our businesses so that as resources become available we are prepared to mobilize them to the areas hardest hit. Businesses that have space needs are urged to contact our Economic Development Department or call 1-413-263-3045.

Mayor Gibson is also urging West Springfield businesses that have either support services or temporary space available for affected businesses to also let the city know by contacting our Economic Development Department or call 1-413-263-3045. The Economic Development Department will maintain a connection between needs and services.

Disaster Assistance for Veterans:

Veterans in need of assistance are urged to contact our Veteran Services Office or call 1-413-263-3019.

Disaster Assistance for Individuals:

FEMA Assistance: FEMA provides assistance with housing needs and non-housing needs. Money is available to rent temporary housing, to repair damage to primary residences that are not covered by insurance and to replace primary residence destroyed by the disaster that is not covered by insurance.

Money is also available to mitigate serious needs caused by the disaster. Assistance with medical and dental costs, funeral and burial costs, clothing, tools, heating fuel, clean-up items and moving and storage expenses associated with the disaster may be available. For more information call 1-800-621-3362 (TTY 1-800-462-7585).

Disaster Unemployment Assistance: Provides unemployment benefits to individuals who have become unemployed as a result of a presidentially-declared major disaster. Self-employed persons who cannot work as a result of the disaster can also apply for benefits. For more information call 1-877-872-5671 (TTY 1-877-889-5627).

Disaster Supplemental Nutrition Assistance (D-SNAP): For food assistance specifically for disaster survivors following a presidentially-declared disaster.

The D-SNAP system operates under a different set of eligibility and benefit delivery requirements that the regular Supplemental Nutrition Assistance Program (SNAP). Those who may not ordinarily qualify for SNAP may be eligible for D-SNAP, as the D-SNAP eligibility requirements take into account a household's out-of-pocket disaster-related expenses and count only take-home pay and accessible liquid resources. For more information call 1-866-950-3663.

Disaster Legal Services: Provides legal assistance to low-income individuals who, prior to or as a result of a disaster, are unable to secure legal services adequate to meet their disaster-related needs. Local lawyers typically provide assistance such as: help with insurance claims for doctor and hospital bills, loss of property, loss of life, etc.; drawing up new wills, powers of attorney and other legal documents lost during the disaster; help with home repair contracts and contractors; advice on problems with landlords. For more information call 1-800-621-3362 (TTY 1-800-462-7585).

IRS Disaster Relief: May allow you to deduct disaster-related losses from your prior year's tax return. Filing an ammended return may allow you to receive an immediate tax refund. For more information, visit Internal Revenue Service or speak to a tax professional.

Business and Services Donation:

Contact Community Development or call 1-718-938-6982.

Other Donations:

Many residents have inquired about monetary donations towards the tornado relief. The Town has established a gift relief aid fund for the tornado victims and has authorized the Park and Recreation Department to be the collection agency for these monetary donations.

If you would like to make a donation to the tornado victims, please print out the attached form, enclose it along with your donation made payable to the Town of West Springfield Tornado Relief Fund and mail it to the West Springfield Park and Recreation Department, 26 Central Street - Suite 19, West Springfield, MA 01089. Your help is greatly appreciated in spreading the word.   


WMECO urges all customers to stay at least 10 feet away from downed power lines. Customers should report power outages and downed wires to: 1-413-782-4300.

Columbia Gas urges all customers to immediately call 1-800-525-8222 for gas leaks or odor of gas 24 hours a day. General service calls should go to: 1-800-688-6160.

Verizon is offering rerouting of existing phone numbers to temporary locations for affected businesses, contact Ellen Cummings or at 1-508-624-2219. Regular customer services inquires should contact 1-800-VERIZON or 1-800-837-4966.


The Town of West Springfield urges all businesses and residents to check that any contractors hired are fully licensed, in good standing, and comply with all building code and permitting regulations.

Federal Agency Assistance:

FEMA and other federal agencies are currently conducting an assessment. This assessment and further federal action may lead to resources becoming available in the future through a multitude of federal agencies. Below are links to business assistance agencies, however currently the federal government is in the assessment phase. Should sources become available or a federal office be set up in Springfield to assist business this page will be updated further.

Small Business Administration, Springfield Office: 1-413-785-0484.

Department of Housing and Urban Development, Boston Office: 1-617-994-8200.

Economic Development Administration, Regional Office: 1-215-597-1242.

Local Agency Assistance:

Commonwealth of Massachusetts has set up a "Storm Assistance Center" for residents and businesses at the Department of Transitional Assistance Office at 95 Liberty Street, Springfield 1-413-858-1000.

Massachusetts Latino Chamber of Commerce, Springfield, please contact Carlos Gonzalez or at 1-413-746-1989.

Associated Industries of Massachusetts, has opened its Employer Hotline to both members and non-members affected by the tornado. Please call 1-800-470-6277. They provide record keeping and human resources technical assistance.

WestMass, offers technical assistance, development assistance and temporary storage or warehouse space. Please contact Kenn Delude or at 1-413-593-6421.

Search and Rescue Efforts:

Massachusetts Urban Search & Rescue Task Force documents their efforts. Pictures and Video